On today’s episode, we drop into the breakout room at the 2025 Dental Success Summit for a no-fluff, straight-talking session with financial strategist Jake Conway. Known for his motocross grit and deep financial insight, Jake unpacks the real financial stressors dentists are facing in today’s market—and more importantly, how to take back control. He walks through the different financial avatars practices fall into, how mindset impacts business decisions, and why viewing your practice like an ATM instead of a performance engine can stall your growth.
You’ll learn how to track key financial KPIs, optimize hygiene as a true profit center, and reframe the role of associates so they contribute meaningfully to your bottom line. With hard numbers, practical strategies, and a refreshing dose of real talk, this is a session every practice owner needs to hear.
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On today’s episode, Dr. Mark Costes welcomes back Steijn Pelle, co-founder and CEO of Lassie, for a powerful discussion on how AI agents are transforming the way dental practices manage their administrative tasks. Steijn shares his fascinating journey from entrepreneurial beginnings in the Netherlands to leading innovative AI solutions in the U.S. healthcare space. The conversation covers how Lassie automates insurance payments, claim submissions, billing, and even appeals—boosting revenue while reducing human error and overhead.
They explore the ethical implications of AI’s impact on jobs, the resurgence of skilled trades, and how AI agents are positioned to support not only dental teams but also patient communication in the near future. Steijn also shares insights into his new book, which blends personal development with Bushido, the samurai code of honor.
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On today’s episode, Dr. Mark Costes sits down with longtime friend and CPA Chris Sands to unpack one of the most overlooked expenses in dental practices—credit card processing fees. In this insightful interview, recorded in the brand-new DSI studio, Chris shares why he co-founded Crown Card Services after noticing rising, unregulated merchant fees across hundreds of dental clients in his accounting firm.
He breaks down exactly how merchant processors operate, why “price creep” is so common, and how practices can save tens or even hundreds of thousands annually with the right setup. Mark and Chris also explore PCI compliance junk fees, legally implementing surcharges, integration myths, and why poor merchant service can directly impact your revenue. If you're looking to improve margins, grow your practice value, or just understand the back-end of your collections a bit better, this episode is packed with actionable gems.
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On today’s episode, you’ll hear Dr. Mark Costes in his first-ever recording from the brand-new DSI studio—joined by none other than Dr. Cody Boals, who shares his journey from small-town Illinois to co-owning a thriving 10-operatory dental practice in Colorado Springs. Dr. Boals opens up about launching Kissing Camels Family Dentistry with his wife Alexa, their approach to grassroots marketing, and how they scaled from seeing 40 new patients a month to over 150—all while maintaining a strong family-first philosophy.
Cody reflects on his early leadership missteps, how COVID and a NICU stay changed their practice vision, and the systems that helped them grow to nearly $5 million in collections. He also dives into his passion for endurance racing and what led him to complete the legendary Leadville 100 ultra-marathon just weeks after welcoming their second child. This episode is packed with insight on intentional scheduling, team culture, giving back to the community, and how to grow a practice without sacrificing your values.
Be sure to check out the full episode from the Dentalpreneur Podcast!
EPISODE RESOURCES
In today’s episode, Dr. Mark Costes continues his keynote from the SPEA 2025 event by exposing the hidden realities of burnout, financial stress, and isolation in the dental profession—and what can be done to avoid them. With nearly 80% of dentists reporting burnout and 50% saying they wouldn’t choose the profession again, Mark breaks down the root causes and explains how better business training, leadership skills, and community support can change the game. He shares eye-opening data comparing dentists and physicians, the real economics of practice ownership, and what it takes to build a truly profitable and fulfilling dental business.
You’ll also hear two real-world case studies—one from a practice losing $34K/month despite producing millions, and one that earns over $35K/month from a lean, efficient operation. Plus, Mark answers student questions on burnout, preparing for ownership, and building good habits during school. If you're a dental student or new grad, this episode is packed with insights to help you avoid costly mistakes and build a thriving future in dentistry.
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In today's episode, we dive into Part 1 of Dr. Mark Costes' powerful keynote at the SPEA 2025 event, where he shares the unfiltered truth about the dental profession, what new dentists can expect, and why most practitioners struggle with burnout, finances, and fulfillment. Mark opens up about his journey from being rejected by 20 dental schools to owning 16 practices and founding multiple dental organizations. He talks about the life lessons learned through failure, why systemization and delegation are non-negotiable for success, and how running a practice without knowing your numbers is a recipe for disaster.
Mark also introduces the Four Futures framework—a transformational approach to balance mindset, meaning, muscle, and money—born from personal experience of reaching financial goals but feeling completely unfulfilled. Whether you're a student, associate, or owner, this keynote lays the foundation for building a career and life that’s not just successful, but truly sustainable.
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On today’s episode, we take you inside the breakout room at the 2025 Dental Success Summit for an advanced surgical session led by Dr. Taher Dhoon and Dr. Dan Briskie of the Colorado Surgical Institute. Focused on the concept of “never having a spinner again,” this presentation is packed with clinical pearls and real-world strategies to help GPs achieve more predictable outcomes in implant and full arch dentistry.
Drs. Dhoon and Briskie share their protocols for bone assessment, tactile drilling techniques, ideal implant selection, and inventory management—all aimed at reducing complications and increasing profitability. From managing low-torque placements to understanding opportunity costs and improving post-op follow-up, this is a masterclass in surgical efficiency, confidence, and case success.
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On today’s episode, you’ll hear Dr. Mark Costes in conversation with Dr. Paul “Nacho” Goodman, recorded during a wide-ranging, high-energy catch-up between two of dentistry’s most passionate educators and leaders. This episode dives deep into the “you can’t train during the game” mindset and how it applies to dental practice culture, associate mentorship, and the constant pressure of clinical life.
Paul shares his reflections on speaking more, traveling less, and how his transition out of the operatory has shifted his perspective on leadership, parenting, and business. They also discuss the ongoing challenges facing new grads, including post-COVID experience gaps, GPR value, and why communication—not crown margins—often determines associate success. This is a funny, honest, and impactful listen packed with real talk for real-world dentists.
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On today’s episode, Dr. Mark Costes sits down with John Briggs, a CPA, author, and founder of a 280-person tax firm who is challenging the toxic hustle culture mindset. John shares how a personal wake-up call led him to rethink the way we define success, and how his innovative 3.3 Rule—three hours of focused work followed by a 30% recovery break—can transform your productivity and personal life.
They also dive deep into small business tax planning, audit survival tips, and the dangers of relying on unqualified social media tax advice. Plus, they break down real estate strategies, the power of having a personal board of advisors, and the long-term damage of dopamine addiction from always being “on.” Whether you’re in the grind or looking to reset your work-life rhythm, this episode is packed with tactical and philosophical gems.
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On today’s episode, Dr. Mark Costes welcomes back Dr. Brandon Chapek for a deeper dive into the mindset, discipline, and values that have shaped his journey from Division I football player to high-level dental surgeon. In this conversation, Brandon shares how his athletic background influenced his time management, work ethic, and leadership style—and how those lessons now serve his growing dental practice and young family.
They also discuss clinical pearls for general dentists getting into wisdom tooth surgery, post-op complications, case selection strategies, and the benefits of IV sedation. Brandon opens up about his reasons for not pursuing a surgical specialty and how his surgical fellowship prepared him to scale his practice profitably and sustainably. This one’s all about growth, grit, and intentional living.
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On today’s episode, Dr. Mark Costes is joined by Lane Rizzardini, co-founder of Sleep Apnea Leads, for a deep dive into the real challenges dental practices face when trying to integrate sleep medicine. Lane explains how his agency evolved from lead generation to full patient conversion—building out AI-driven systems to solve the massive follow-up gap that keeps patients from getting into the chair. They discuss the unique psychology of sleep apnea leads, why urgency is hard to create, and why most dental teams aren’t equipped to manage sleep workflows without a clear system.
Lane also shares tips on building physician referral pipelines, the importance of medical billing readiness, and why assigning a “sleep champion” is critical for implementation. If you’ve ever taken a CE course and struggled to bring it back to your team, this episode will help bridge the gap between education and execution.
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On today’s episode, Dr. Mark Costes welcomes Andre Santos, co-founder of Pain-Free Dental Marketing, for a deep dive into what truly makes dental marketing effective. Andre shares his journey from software engineering at GameStop to building a successful, dental-exclusive marketing agency. Together, they unpack why great marketing often fails—spoiler alert: it’s usually an operations issue, not a marketing one.
The conversation hits on key strategies for fee-for-service vs PPO practices, how to make your practice stand out in a noisy digital world, and how authenticity and storytelling are your most powerful marketing tools. Whether you're a new owner or scaling up, this episode is full of actionable insights on building trust, tracking ROI, and creating marketing that actually converts.
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On today’s episode, Dr. Mark Costes is joined by his good friend and fellow Black Belt Coach, Dr. Taher Dhoon—co-founder of the Colorado Surgical Institute and owner of an 18-operatory dental practice—for a deep dive into implant complications. They kick things off with a candid conversation on time management, shiny object syndrome, and how to balance business success with family life and fulfillment. Dr. Dhoon shares the systems he uses to juggle clinical days, content creation, and high-level strategy, including his cleverly titled “Get Your Sh*t Done” days.
From there, they dive into the nitty-gritty of implant surgery complications—from the importance of case selection and managing patient expectations, to specific pre-op protocols like vitamin D, antibiotic regimens, and why SSRIs and bisphosphonates need extra attention. Dr. Dhoon also outlines his intraoperative strategies for preventing failures, such as the 50/50 drilling technique and why 45 Ncm of torque should be your new standard. The episode wraps with a practical post-op game plan for soft tissue management, follow-up protocols, and how to handle setbacks with confidence and composure. This conversation is a masterclass in surgical systems thinking, built from years of real-world experience.
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On today’s episode, Dr. Mark Costes reconnects with longtime friend and Dental Success Institute Black Belt coach Dr. Aaron Nicholas for an open, no-agenda conversation covering everything from mission trips and scuba diving in Fiji to launching new hands-on CE programs in Alabama. Aaron shares how recent legislative changes in Florida forced a pivot for his popular extraction and root canal courses—and how a stroke of good fortune led him to partner with a free clinic in Huntsville.
They also dive into the power of purposeful travel, the simplicity of surf-town life, and the challenges of balancing growth with authenticity in rapidly changing communities like Sayulita and San Pancho. Toward the end of the episode, Mark and Aaron tease an upcoming discussion around patient communication and case acceptance—highlighting the blind spots that can kill productivity and trust. It’s a casual, insightful episode packed with takeaways for any dentist looking to sharpen their skills and find more meaning in the profession.
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On today’s episode, we welcome powerhouse dental duo Dr. Kelly and Dr. Steve Dove, DSI Black Belt Coaches and entrepreneurs who’ve scaled their practices from $300K to over $7 million in revenue. The Doves share the raw, behind-the-scenes story of how they built and sold multiple practices, navigated gritty remodels, and turned overlooked “dirt” practices into high-value diamonds.
With a mix of strategic acquisitions, bold startups, and creative negotiations, they reveal how leveraging relationships, analyzing financials, and staying people-focused can drive massive growth. This episode is packed with practical steps and inspiration for dental entrepreneurs at any stage—especially those ready to grow smarter, not just bigger.
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On today’s episode, Dr. Mark Costes launches the first-ever DSN “Ask Me Anything” session, where he answers top community-submitted questions about leadership, fitness, business growth, AI tools, personal development, and more. From how he stays consistent with workouts through 60+ cities of travel per year to his daily prioritization system using the Four Futures framework, Dr. Mark gives an honest and tactical look into how he stays energized, focused, and balanced.
He also shares the AI platforms his team uses to streamline operations, his go-to podcasts and mentors, how to retain top talent beyond just pay, and what he’d tell his younger self after buying his first dental practice. Whether you're looking to scale your business, sharpen your leadership, or simply stay grounded while doing it all, this AMA is packed with practical insights from one of dentistry’s most respected voices.
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On today’s episode, Dr. Mark Costes welcomes Dr. William Balanoff, a prosthodontist, educator, entrepreneur, and CEO of Smile Perfected. Dr. Balanoff shares his unique journey into dentistry, from being accepted into Northwestern at 19 to becoming an academic, business owner, and advocate for general dentists nationwide. He dives into the evolution of prosthodontics training, how surgical and restorative worlds are merging, and why general dentists are more capable than ever of delivering complex care with the right support.
Dr. Balanoff also explains his role at Renew, a tech-enabled implant company offering access to full-arch solutions without forcing a one-size-fits-all model. He discusses how their software empowers GPs with clinical guidance and team-based workflows while keeping ownership and autonomy intact. Finally, he unpacks the origin of Smile Perfected, a whitening system created out of frustration with overpriced and clunky alternatives, and how it’s now used in thousands of offices across the U.S. This is an inspiring episode full of practical wisdom and stories from a dentist who has spent his career helping others grow.
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On today’s episode, Dr. Mark Costes sits down with Troy Eckard, a 40-year oil and gas industry veteran and the driving force behind Eckard Enterprises. With over $1.3 billion in assets and $210 million distributed to investors, Troy breaks down the current landscape of oil and gas investing—highlighting how the space has shifted from wild speculation to a more data-driven, transparent model.
They tackle everything from the political and economic chaos in the U.S. to the mechanics of working interest vs. mineral rights, and why high-income earners—like dentists—are uniquely positioned to benefit from oil and gas investments. Troy also unpacks the powerful tax advantages, long-term cash flow potential, and how to avoid common pitfalls in the industry. This is an unfiltered, honest look at what’s real—and what’s risky—in alternative investing.
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On today’s episode, Dr. Mark Costes is joined by Dr. Dan Briskie and Dave Roehr from Proceed Finance for a powerful webinar originally featured inside DSN. The trio tackles the all-too-common September slump—when production and collections often dip across dental practices.
They share proactive strategies for reactivating patients, encouraging same-day treatment, maximizing team downtime, and using financial tools to help patients move forward with care. If you’re looking to keep momentum strong and finish the year with a bang, this conversation is packed with practical takeaways.
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On today’s episode, Dr. Mark Costes sits down with Daniel Jimenez, co-founder and CEO of Stride Dental Group and founder of Feestream. After a high-level career in engineering and leadership at Amazon, Daniel took an unexpected leap into the world of dentistry—driven by a passion for operational excellence, data, and innovation. He shares what translated well from corporate life (think: metrics, accountability, systems), what absolutely didn’t, and why building and scaling in dentistry requires a whole different playbook.
Daniel opens up about the cultural and communication challenges of introducing change in a clinical environment, and how Stride is navigating growth while staying grounded in patient care and team culture. He also discusses his SaaS platform, Feestream, a simple but powerful tool that automates the painful process of updating insurance fee schedules in practice management software. If you're curious about scaling, leadership, or simplifying operations, you’ll find tons of insight in this honest and forward-thinking conversation.
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In today’s episode, we continue with Part 2 of Alastair Macdonald’s transformative keynote from the 2025 Dental Success Summit. In this powerful conclusion, Alastair goes deeper into what it means to be a high-agency, sovereign individual in a world that demands adaptability. He shares intense real-world experiences—from war zones in Africa to navigating financial crises—and translates them into timeless lessons for dentists and entrepreneurs.
Alastair challenges us to abandon the illusion of certainty, fight the "single payment fallacy," and redefine success as the ability to solve increasingly complex problems. With storytelling, grit, and wisdom, he empowers listeners to choose a life pulled by personal legend rather than pushed by borrowed desires.
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EPISODE RESOURCES
In today's episode, we dive into Part 1 of Alastair Macdonald’s powerful keynote at the 2025 Dental Success Summit. With a background as a safari guide, Brazilian jiu-jitsu black belt, and high-level strategist, Alastair brings a unique lens to leadership, economics, and adaptability.
He unpacks how massive global and economic shifts—from AI to inflation—demand a new type of thinking and introduces the concept of becoming a high-agency individual. Through captivating stories—including a high-stakes wildlife encounter—and thought-provoking insights, he challenges the audience to reject fragility, embrace relevance, and think beyond hyper-specialization in their practices and lives.
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On today’s episode, Dr. Mark Costes sits down with Samad Syed, founder and CEO of mConsent, a powerful all-in-one platform designed to modernize and streamline dental practice operations. Samad shares the origin story of mConsent, which was born out of a frustrating medical billing experience and has since grown into a software solution trusted by over 2,000 dental offices across the U.S.
He breaks down how mConsent integrates seamlessly with major PMS systems like Dentrix, Open Dental, and Eaglesoft to eliminate paperwork, improve patient communication, automate insurance verification, and boost case acceptance through AI-powered tools. The conversation also explores how mConsent is reducing front desk burnout, increasing operational efficiency, and helping practices reactivate patients, manage unscheduled treatment, and build 5-star reputations—without relying on a dozen different software plugins.
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On today’s episode, Dr. Mark Costes is joined by his longtime friend and fellow UCSD alum, Dr. Taher Dhoon, for another insightful surgical conversation. They kick things off with a nostalgic and lively discussion about UCSD’s emerging basketball program, the culture of streetball, and how a hometown hero nearly changed the NCAA bracket. Then, they seamlessly pivot to a deep dive into frenectomies—highlighting their clinical relevance not just for pediatric patients, but for adults with airway, sleep, and muscular issues.
Dr. Dhoon outlines how general dentists can integrate frenectomies into their practices, the benefits of CO2 laser vs. scalpel techniques, and how this one low-overhead procedure can unlock a powerful referral pipeline from pediatricians, lactation consultants, and myofunctional therapists. They also preview the new frenectomy curriculum launching at the Colorado Surgical Institute (CSI) and how it fits into a growing suite of CSI programs—from full-arch and zygomatic implants to IV and oral sedation, aesthetics, and more.
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On today’s episode, you’ll hear Dr. Mark Costes in his first-ever recording from the brand-new DSI studio—joined by none other than Dr. Cody Boals, who shares his journey from small-town Illinois to co-owning a thriving 10-operatory dental practice in Colorado Springs. Dr. Boals opens up about launching Kissing Camels Family Dentistry with his wife Alexa, their approach to grassroots marketing, and how they scaled from seeing 40 new patients a month to over 150—all while maintaining a strong family-first philosophy.
Cody reflects on his early leadership missteps, how COVID and a NICU stay changed their practice vision, and the systems that helped them grow to nearly $5 million in collections. He also dives into his passion for endurance racing and what led him to complete the legendary Leadville 100 ultra-marathon just weeks after welcoming their second child. This episode is packed with insight on intentional scheduling, team culture, giving back to the community, and how to grow a practice without sacrificing your values.
Be sure to check out the full episode from the Dentalpreneur Podcast!
EPISODE RESOURCES