If your practice accepts credit cards then, chances are, you are being taken advantage of by your merchant payment processor. Patrick MacLellan is willing to bet on it as he reveals in this episode all the pricing tricks, hidden fees, surcharges, unjustifiable mark ups and unethical pricing of merchant service providers. Listen in to learn how to realize great savings and drive down this backend expense.
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Who are you getting in bed with? This is the question to ask yourself when vetting DSO suitors and private equity firms at the table making offers to acquire your dental practice. Brannon Moncrief gives pointblank tips on how to create a highly competitive environment to maximize your outcome from a sale. He also sheds light on trends in the M&A dental space and other factors that influence practice valuations.
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Picture a dental world where clinicians can confidently diagnose, where patients understand why treatment is needed, and where insurance claims are paid out efficiently. Today’s guest is leading that change to clinically precise, efficient and patient-centric dental care through artificial intelligence (AI). Dr. Wardah Inam talks about Overjet’s leading AI technology with the only FDA-cleared software in the world that can quantify bone levels with periodontal disease and detect and outline tooth decay.
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Be patient. Be kind. Be humble. Be respectful. Be selfless. Forgive. Be honest. And be accountable. In the conclusion of this two-part episode, Dr. Jason Tanoory walks us through the eight principles of agape love that every servant leader should develop and choose to demonstrate. Sounds like a tall order? Not when you commit to serving the needs of your team to build influence over time and harvest their loyalty and engagement.
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People quit their bosses, not their jobs. So says Dr. Jason Tanoory in his recent eye-opening Mastermind talk on Servant Leadership. Do you lead with power, or do you lead with authority and influence? Learn the value of relationships to develop a sustainable, healthy organization and why you should grow your people to become the best version of themselves.
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If your production is already at capacity, should you aspire for more growth? What, exactly, does growth mean to you? This all comes down to how you define success, says Dr. Addison Killeen, in Part 2 of this episode dubbed “Decision Matrix.” Here, he analyzes the growth strategies and options available to you when you’ve already maxed out.
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Are you at the crossroads of where to take your dental practice growth? Not sure which direction to take? If you are faced with questions like whether you should buy a new building, sell your practice or expand your services, a framework for decision-making would be most helpful. In this first of a two-part episode, Dr. Addison Killeen shares his matrix on how to make business decisions methodically, carefully, and with great deliberation.
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A paradigm shift is imminent in the dental-practice transaction landscape. Thanks to the likes of Maria Melone, there is now a disruptive approach to sell-side advisory services that solely works for the interest of the seller to maximize valuation and deal terms. Don’t want to be at the mercy of buying DSOs and private equity firms? Hear all about the creative M&A models where doctors retain majority business ownership.
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Rachel Wall returns in Part 2 of this 2-part episode where she speaks on her coaching programs elevating hygiene services and systems to drive profits to the bottom line. Perrin DesPortes echoes Rachel’s thoughts on hygiene as one of the biggest areas of untapped potential while Dr. Mark Costes echoes the vital role hygienists play in establishing the oral systemic link for patients.
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Healthier patients. An empowered, engaged hygiene department. A profitable practice. Could these three, together, be at all possible? Yes, says Rachel Wall, CEO and Founder of Inspired Hygiene, as she speaks with Dr. Mark Costes and Perrin DesPortes on how dental practices can achieve this triple win. Listen to Part 1 of this two-part episode and be enlightened with her insights on the current state and the dynamics happening in the hygiene world.
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Today, Dr. Mark Costes guests on the Dentist Freedom Blueprint podcast hosted by Dr. David Phelps. In this content-packed episode, he reveals with unabashed honesty the obstacles and hurdles he overcame to reap the wins he enjoys today. He shares his recipe for success while giving caution on the headwinds faced by the industry. At the same time, he defines the opportunities presented by dentistry and why he still considers it to be the best profession ever.
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Dr. Paul Goodman is a dentist, multiple-practice owner, speaker, and influencer in the dental community. In the conclusion of this two-part episode, he speaks to Dr. Mark Costes in his capacity as a transitions broker and buyer coach, giving the lowdown on dental brokerage, the purchase and sale of a practice and other transition pitfalls to watch out for. He also sheds light on brokers’ dual representation and why it should be avoided.
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Are DSOs bankrolling dental schools? Do dental graduates obtain the education and qualification needed to pay back the steep cost of their student debts? Dr. Mark Costes interviews Dr. Paul Goodman aka “Dr. Nacho,” Founder of Dental Nachos and Dentist Job Connect, in this two-part episode. They also address one of the biggest problems facing practice owners – finding and hiring associates and hygienists.
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Speaking on the Dental Marketing Theory Podcast hosted by Gary Bird, Dr. Mark Costes guests on the show to retrace his dental journey. He shares the challenges that made him develop a huge respect for the profession and pursue it to combine his clinical and entrepreneurial savvy. He also looks back at how he pioneered dental assisting schools and the origins of the Dental Success organizations aimed at helping dentists achieve their full potential.
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Today’s podcast guests present a virtual consultation platform that digitally automates workflows to increase your case acceptance. Laura Maly and Michael Anderson chat with Dr. Mark Costes about Your Virtual Consult, a disruptive technology that will save you chair time and lower patients’ entry barriers by providing an all-new degree of convenience for communication.
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A structure for conducting effective dental meetings. Regular departmental assessments. Advanced data tracking and analysis. These are just some of the topics taken up by Dr. Mark Costes today from the recent Dental Success Summit aimed at turning non-producers in your team into producers. These frameworks will get your team members to buy into the pursuit of the practice’s overall goals.
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How do you jumpstart systemization? Dr. Mark Costes lets us in on some Mastermind best practices from the Dental Success Summit this year. From End-of-Day Protocols to Time Journal Exercises, he breaks down how these systemization processes eliminate unnecessary low value tasks and prioritizes high value activities. He also tackles team authorship of the Operations Manual and the way to have an efficient organizational chart.
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Part 2 of Dr. Ben Kacos’ talk from the recently held Mastermind meeting delves on how to calibrate systems and processes for your dental hygienist. He also tackles the importance of having Periodontal Protocols, daily metrics, and monthly goals for this to become a revenue-producing department affecting the bottom line and positively impacting the profitability of the practice.
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Fresh from the Mastermind meeting in San Antonio, Texas over the weekend is Part 1 of this talk from Blackbelt Coach, Dr. Ben Kacos. He focuses on optimizing the dental hygienist department and how to make it not just profitable but become a caring patient health advocate. He likewise stresses the importance of leadership, extreme ownership and coaching with love for growing the production of the hygienist.
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Let’s be clear about our intentions. In this episode, Dr. Mark Costes asks some tough questions on life priorities, circles of influence and areas for improving performance. Culled from the recent Mastermind meeting in San Antonio, Texas, he queries the choices we make, the battles we fight and the habits we form based on these life choices. He also explains the physiological basis for the routines and habits we develop.
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Part 2 of this excerpt from DSN’s Lady Leaders Webinar Series led by Ashlee Hirschfeld goes into the essential next steps of training billing and insurance personnel. Dr. Summer Kassmel and her team disclose what should be expected beyond the 60-day onboarding and training. These include insurance reverification, coding knowledge, dental terminology and creating claims. They also give tips on when to outsource this department and what mistakes to avoid during training.
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From the Lady Leaders Webinar Series of the Dental Success Network comes this episode on Training for the Billing and Insurance Department. DSN COO Ashlee Hirschfeld interviews Dr. Summer Kassmel, Debbie Dodson, and Allison Puppe on how to transform non-dental-industry rookies into billing and insurance rockstars. In Part 1 we tackle how to find, hire, and train non-industry talent, the basics of dental insurance terminology, resources for training, and new hire red flags.
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