On today's episode, Dr. Mark Costes unfolds a wealth of insights from his presentation at the recent Polaris DSI crossover event. The theme of this enlightening series is "Building your Economic Engine: Doctor Development", aimed at empowering dental practitioners with the knowledge and tools to excel in their practice. This three-part series will journey through various facets of doctor development, showcasing proven strategies and protocols to elevate practice operations and financial performance.
Topics Discussed:
Dr. Costes discusses the Horizon Dental Group associate onboarding audit protocol, underscoring the significance of performing audits and its correlation to calibration. This segment unveils key strategies to ensure seamless onboarding and alignment of new associates.
The focus shifts to the master onboarding checklist, a comprehensive tool to navigate the onboarding process effectively, ensuring all critical aspects are addressed to foster a conducive working environment.
If you haven't listened to Part 1, go back and check it out. Stay tuned for the concluding Part 3 of this series tomorrow. Join the DSN community at https://www.dentalsuccessnetwork.com/.
EPISODE RESOURCES
On today's episode, Dr. Mark Costes unfolds a wealth of insights from his presentation at the recent Polaris DSI crossover event. The theme of this enlightening series is "Building your Economic Engine: Doctor Development", aimed at empowering dental practitioners with the knowledge and tools to excel in their practice. This three-part series will journey through various facets of doctor development, showcasing proven strategies and protocols to elevate practice operations and financial performance.
Topics Discussed:
Stay tuned for Part 2 of this enlightening series tomorrow. To delve deeper into a community of growth-oriented dental practitioners, join DSN at https://www.dentalsuccessnetwork.com/.
EPISODE RESOURCES
On today's episode, we continue with our enlightening Surgical Saturdays series in collaboration with the Colorado Surgical Institute (CSI). Dr. Mark Costes is joined by the astute Dr. Taher Dhoon and Dr. Dan Briskie to delve into the nuances of Lateral Sinus Lifts, following up on our previous discussion on Vertical Sinus Lifts. Our trio of dental aficionados unpack the procedural intricacies, troubleshooting, and post-operative care associated with lateral sinus lifts, aiming to bolster your surgical acumen.
Topics Discussed:
Elevate your surgical prowess by attending a class at the Colorado Surgical Institute. Discover a myriad of courses that aim to refine your surgical skills and broaden your dental horizons. Secure your spot in an upcoming class at https://www.coloradosurgicalinstitute.com/#1 and take a significant stride in your dental surgical journey.
EPISODE RESOURCES
On today's episode, we are thrilled to have Mike Sula, Sales Director at Studio 8e8, share his invaluable insights from the DSI Mastermind held in September this year. With his boundless optimism and knack for storytelling, Mike delves into the unique narrative every dental practitioner carries and how it can significantly impact marketing strategies in the dental sector.
Topics Discussed:
To delve deeper into the realm of dental success, consider joining DSN at https://www.dentalsuccessnetwork.com/. For more on creating a compelling narrative for your practice, check out Studio 8e8 at https://s8e8.com/. Your story isn't just a narrative, it's the cornerstone of your practice's unique identity in a crowded marketplace.
EPISODE RESOURCES
On today’s episode, Dr. Mark Costes continues the engaging discussion from the Polaris DSI crossover event on "Systemization & Calibration in Multiple Locations." In this part, he dives deeper into the belt classification within DSI and explores how to heighten productivity and efficiency across various practices.
Topics Discussed:
If you haven't already, go back to listen to part 1 for a comprehensive understanding of Dr. Costes' insights on systemization and calibration. And don’t forget to join DSN at https://www.dentalsuccessnetwork.com/ for a wealth of resources and a supportive community.
EPISODE RESOURCES
On today's episode, Dr. Mark Costes shares his journey into dentistry and unveils how he managed to eliminate bottlenecks in his dental practices. This talk was part of a Polaris DSI crossover event, focusing on "Systemization & Calibration in Multiple Locations."
Topics Discussed:
Eager for more insights? Check out part 2 tomorrow to continue this enlightening discussion. Meanwhile, consider joining DSN at https://www.dentalsuccessnetwork.com/ for more valuable resources and community connections.
EPISODE RESOURCES
On today's 2nd-part episode, we're diving into a riveting presentation by Jake Conway titled "Results are the Bi-Product." Jake, with a profound background in Operations Analysis and a journey that led him to empower dental practices, unveils invaluable insights into personal growth and operational excellence in the realm of dental practice management.
Jake navigates through the operational metrics and objectives tailored for diverse sections of the practice including the front office, back office, hygiene, and doctor's case acceptance. The narrative underscores the necessity of incessant monitoring and analysis to decipher the narratives behind any discrepancies in goal attainment. As the discussion steers towards financial literacy, Jake elucidates EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization), a pivotal metric in assessing the financial vitality of the practice. The conversation doesn't halt there; it extends into the territories of cash flow, profit, and available funds, highlighting the imperative of comprehending financial statements to adeptly manage the financial reservoirs of the practice.
Make sure you go back and listen to yesterday’s part 1 episode. Meanwhile, expand your horizons by joining DSN at: https://www.dentalsuccessnetwork.com
EPISODE RESOURCES
On today's 1st-part episode, we're diving into a riveting presentation by Jake Conway titled "Results are the Bi-Product." Jake, with a profound background in Operations Analysis and a journey that led him to empower dental practices, unveils invaluable insights into personal growth and operational excellence in the realm of dental practice management.
In this segment, Jake delves into the heart of team culture, underlining the significance of rallying a high-accountable cohort and fostering honest dialogues both within oneself and among team members. As Jake unfolds his narrative on personal growth, listeners are invited to confront the fears of success, failure, and judgment that often lurk in the entrepreneurial journey. A focal point of this episode orbits around the essence of recognizing and articulating core values within the team, a cornerstone for harmonious and productive practice dynamics.
Excited for more? Stay tuned for Part 2 of this presentation where Jake delves deeper into operational metrics and financial acumen. Meanwhile, expand your horizons by joining DSN at: https://www.dentalsuccessnetwork.com
EPISODE RESOURCES
On today's episode, Dr. Mark Costes dives into an informative discussion on vertical sinus lifts. Joining him are the insightful Dr. Dan Briskie and the innovative Dr. Taher Dhoon.
In this episode, the discussion begins with demystifying and simplifying vertical sinus lifts, a crucial procedure in dental surgery. Dr. Taher Dhoon and Dr. Dan Briskie share their personal approaches to these procedures in their own practices, offering a glimpse into the practical aspects of sinus lifts. They delve into Sinus Elevation Guidelines and recommend specific Sinus Elevation Kits, shedding light on the tools that can aid in successfully performing these procedures. The conversation extends to the various techniques of performing a sinus lift, providing a comprehensive understanding of the procedure. Further, they answer questions from DSN Members within the community, making this a collaborative and enlightening discussion for anyone looking to deepen their understanding of vertical sinus lifts.
For those keen on advancing their surgical knowledge and skills, do explore the Colorado Surgical Institute at https://www.coloradosurgicalinstitute.com/#1
EPISODE RESOURCES
On today's episode, we delve into a two-part presentation from a recent Polaris/DSI crossover event held in Phoenix, AZ, titled "Scaling from Clinician to CEO". This enlightening presentation, titled "Culture & Alignment," was part of a larger dialogue aimed at bridging the gap between clinical practice and executive leadership within the dental profession.
As we transition into the second segment, the conversation pivots towards the frameworks that underpin the Dental Success Company. What does it take to stand out as an exceptional leader or manager in today's competitive landscape? How should one navigate the waters of feedback, praise, and criticism? We also dissect the mechanics of executing special projects, right from inception to successful completion, offering insights on project management strategies that ensure objectives are met, and expectations are surpassed.
If you haven’t already, be sure to go back and listen to Part 1 of this presentation to fully grasp the context of today’s discussion. Continue your journey of growth and learning by joining the Dental Success Network, where you can interact with like-minded professionals committed to evolving the dental industry: https://www.dentalsuccessnetwork.com
EPISODE RESOURCES
On today's episode, we delve into a two-part presentation from a recent Polaris/DSI crossover event held in Phoenix, AZ, titled "Scaling from Clinician to CEO". This enlightening presentation, titled "Culture & Alignment," was part of a larger dialogue aimed at bridging the gap between clinical practice and executive leadership within the dental profession.
In the first segment of this presentation, the focus is channeled towards understanding workplace culture and the hidden costs that come with employee turnover. Our discussion segues into the exploration of the Four Futures: Mind, Meaning, Muscle, and Money, and how these elements intertwine in the professional realm. We also delve into the multifaceted roles a leader shoulders in a workplace setting, anchoring the discourse on the ethos of Dental Success Institute (DSI) leadership and how it's cultivating a paradigm shift in industry standards.
Stay tuned for Part 2 of this presentation, releasing tomorrow, where we will delve deeper into the frameworks that guide the Dental Success Company and explore the traits of exceptional leaders and managers. In the meantime, join the Dental Success Network to engage with a community of forward-thinking dental professionals: https://www.dentalsuccessnetwork.com
EPISODE RESOURCES
On today’s episode, we continue unraveling the profound insights from Alastair MacDonald’s presentation at the Dental Success Summit 2023 in San Antonio, TX. In this second part of a two-part series, Alastair explores the concept of power and how mastering it can significantly enhance both personal and professional fulfillment. His talk, titled "Escape Velocity: Power, Time & Money," provides a roadmap for dental professionals to navigate the often tumultuous waters of the dental industry with grace and effectiveness.
Leverage:
While the dental profession often entails accumulating student debt, practice loans, hiring associates, or even acquiring additional practices, Alastair challenges the narrative by emphasizing the unlevered aspects of one’s skillset as the most crucial tools for success.
Blame, Shame, & Guilt:
Alastair introduces the concept of reality distortion techniques and how overcoming these emotional hurdles can pave the way to a healthier professional outlook.
A New Relationship with Uncertainty:
Encouraging a fresh perspective towards the unknown, which is often seen as a barrier rather than an opportunity for growth and innovation.
What Are You Optimizing For?:
A reflective prompt urging professionals to identify and align their actions with their core values and goals.
Your Most Valuable (Unlevered Skills):
Alastair lists a series of skills including reprimand, forgiveness, kindness, sales, acknowledgement, incentives, apologies, charity, negotiation, diplomacy, and storytelling as pivotal, yet often overlooked, tools for fostering a thriving professional environment.
New Mistakes vs. Old Mistakes:
Encouraging the cultivation of a learning environment where new mistakes are seen as opportunities for growth, contrasting with the stagnation that arises from repeating old mistakes.
Having a Team That Says “Check My Math”:
Advocating for a collaborative team dynamic where individuals seek feedback and validation before proceeding with important decisions, fostering a culture of collective responsibility and continual improvement.
Coupling All These Concepts Together:
Alastair encapsulates how integrating these elements can fundamentally uplift the level of joy and satisfaction in one’s professional journey.
Your pathway to elevated professional and personal growth is within reach. Join the Dental Success Network (DSN) at https://www.dentalsuccessnetwork.com/ and immerse yourself in a community driven by shared learning, growth, and the relentless pursuit of dental excellence. Stay connected for more insightful episodes that empower you to transcend the ordinary and achieve the extraordinary in your dental practice.
EPISODE RESOURCES
On today’s episode, we delve into the compelling insights shared by Alastair MacDonald at the Dental Success Summit 2023 held in San Antonio, TX. This is the first part of a two-part episode where Alastair, a seasoned financial strategist, unpacks the intricate relationship between power, time, and money, especially in the realm of dentistry. His enlightening presentation, titled "Escape Velocity: Power, Time & Money,” sheds light on how dental professionals can navigate the financial landscape to attain a level of independence and freedom.
Money:
Alastair delves into the essence of money, advising on curtailing expenses while amplifying investments to foster financial growth.
He introduces an intriguing concept that money is essentially tokenized time. This notion underscores that money mirrors the value of time and effort exerted to earn it, serving as a medium of exchange for the skills and time individuals devote in their professional or business pursuits.
Time:
Contrasting the real-world with the academic realm, Alastair points out that in the professional sphere, the swiftness in delivering results is rewarded, a stark contrast to the collegiate emphasis on taking ample time to perfect tasks.
He beckons a reflective question on work-life harmony, urging individuals to contemplate whether their work for their family has the backing of their loved ones. Engaging in dialogue with family before immersing in demanding work challenges is emphasized to ensure a supportive framework.
Embark on a journey of continual learning and networking with a community of like-minded dental professionals. Join the Dental Success Network (DSN) today at https://www.dentalsuccessnetwork.com/ and stay tuned for the riveting Part 2 of this episode where Alastair MacDonald continues to unravel the dynamics of power in the professional and personal domains.
EPISODE RESOURCES
On today's episode, Penny Reed, an accomplished dental coach, author, and speaker with a knack for helping dental practices achieve their highest potential, sits down with Dr. Mark Costes. Many of you might know Penny from her stellar work at eAssist Dental Billing and her engaging Dental.MBA Podcast. Today, she brings her in-depth interviewing skills to our platform, diving deep into Mark's journey in dentistry and his vision for dental success.
In this insightful conversation, Dr. Mark Costes delves into the driving forces behind his passion for dentistry, recounting personal experiences and motivations that led him to the field. He then shares the genesis and evolution of the Dental Success companies, detailing their mission to transform the dental industry. A significant portion of the discussion centers on leadership and the paramount importance of systemization in ensuring consistent outcomes and scalability in dental businesses. Mark concludes by distinguishing between the concepts of delegation and advocation, emphasizing the necessity of grasping both for effective practice management and growth.
For those looking to revolutionize their dental practices with efficient billing solutions and strategies, be sure to check out Penny Reed with eAssist Dental Billing at https://dentalbilling.com/. And if you haven't already, don't forget to tune into her insightful Dental.MBA Podcast for more industry gems.
EPISODE RESOURCES
On today's episode, Dr. Mark Costes dives into an informative discussion on the transitions in dentistry, the significance of IV sedation, and the intricate details of practice and teaching. Joining him are the insightful Dr. Dan Briskie, the innovative Dr. Taher Dhoon, and the expert in dental anesthesia, Ryan Rohla.
In this engaging episode, delve deep into the world of Ryan Rohla, the brain behind Prestige Anesthesia and a respected IV sedation instructor with the CSI team. While we get a fun peek into his charismatic persona and stories from his personal training days, the conversation gets profound as he details his transition from practicing to teaching sedation. Dr. Dan Briskie jumps in to highlight the game-changing nature of IV sedation in dentistry, outlining its integration into the CSI curriculum and its transformative effects on dental practices. Ryan further delineates the variety of sedation cases he manages, from simple anxiety relief to complex surgical tasks like the all-on-Xs. With Dr. Briskie, we unpack the intricacies of IV sedation licensing, curriculum nuances, and the labyrinth of state regulations. Ryan wraps up with insights into his distinct billing methods, while Dr. Briskie provides a sneak peek into an innovative class merging implant procedures with wisdom teeth removal and IV sedation.
For those keen on advancing their surgical knowledge and skills, do explore the Colorado Surgical Institute at https://www.coloradosurgicalinstitute.com/#1.
EPISODE RESOURCES
On today's episode, we have the privilege of hearing from Dr. Chris Green, a stalwart in the realm of dentistry. Having earned his Doctor of Dental Medicine degree from Temple University School of Dentistry with Magna Cum Laude distinction, his commitment to exceptional patient care is palpable. Hailing from a lineage of esteemed dentists in the Chicagoland area, Dr. Green’s foundational ethics resonate through his practice. After years of successful private practice in Chicago, he and his wife, Jenna, transitioned to Colorado, embracing an active lifestyle. Remaining at the forefront of dentistry, Dr. Green consistently prioritizes quality and innovation, going above and beyond in annual continuing education to ensure his practice embodies the latest trends in dental care.
In his enlightening presentation from the recent St. Louis Mastermind, Dr. Green delves into the pivotal reasons many dentists contemplate expanding or relocating their dental practice. With such a significant decision comes a multitude of considerations. Dr. Green highlights the importance of reflecting on aspects like team member roles, the intricacies of their effective training, and the potential time costs involved. He raises crucial questions on how such expansions could influence profitability, offering insights gained from his own journey in the dental world.
For those aiming to elevate their dental practice to unprecedented heights, be sure to join the Dental Success Network. Explore invaluable resources, expert insights, and a vibrant community of like-minded professionals at https://www.dentalsuccessnetwork.com/.
EPISODE RESOURCES
On today's episode, we dive deep into a transformative presentation by Dr. Mark Costes. He recently shared his insights last month at our masterminds event in St. Louis, and today, he's bringing those same insights to all of our listeners.
Topics Covered:
Implementing Small Wins: How tiny, incremental achievements can pave the way for monumental successes in our daily lives.
The Four Futures: A deep dive into the core pillars that can shape our lives:
Mind: Enhancing mental clarity, focus, and wellbeing.
Meaning: Finding true purpose and understanding the essence of our existence.
Muscle: Exploring the undeniable link between physical fitness, longevity, and optimal health.
Money: Strategizing for financial success, understanding net worth, and identifying the legacy and freedom numbers that can transform our futures.
Passive vs. Active Income: Breaking down the differences, benefits, and strategies to maximize both types of income.
Are you ready to elevate your dental success journey? Don't miss out on exclusive content, resources, and community support. Join DSN today! Visit https://www.dentalsuccessnetwork.com/ to get started.
EPISODE RESOURCES
On today's episode, we continue our enlightening conversation with Dr. Addison Killeen, plunging deeper into the intricacies of dental practice. We explore the tactical shifts in fee schedules, probing into the critical factors that influence such decisions. But that's not all. Another thought-provoking query directs our discussion towards the essential pillars for refining patient experiences, especially as a freshly minted dentist. Join us as we dissect the three E's - Energy, Empathy, and Edification - and their pivotal role in orchestrating positive and lasting patient interactions.
About Dr. Addison Killeen:
Dr. Addison Killeen is a dentist and entrepreneur in Lincoln, Nebraska. After receiving a Bachelors in Psychology from Saint Louis University in 3 years, he worked as a Special Projects Manager for Telesis, Inc. in Lincoln, Nebraska. Telesis Inc. is a business conglomerate that has entities that include a Department of Defense Contractor, Nebraska's largest Brewery, a Carbon-reduction technology investor and the restaurant group including Lazlo's and FireWorks. During his time there, he helped form corporations and do the financial management to ensure that each business cost category had maximum efficiency. He then attended the University of Nebraska College of Dentistry to earn his Doctorate in Dental Surgery.
After dental school, he was a founder of Williamsburg Dental, a DSO in the Lincoln, Nebraska area with 6 offices. He sold and exited that business in 2018 to focus on his new venture, the Dental Success Network (DSN), a close-knit community of high achieving dentists and industry experts that includes a collection of resources to help dentists become excellent clinicians, run more profitable businesses, and to improve their work-life balance. The team at DSN then created Front Office Academy, a collection of guided resources to help create amazing dental team members from rookie to rockstar with videos, homework, and virtual coaching. He also serves as a BlackBelt-level coach with the brightest minds in dentistry at the Dental Success Institute (DSI) . Dental Success Institute was founded by Dr. Mark Costes. He exclusively helps other dentists inside the Elite Practice Mastermind at DSI.
He currently practices at Capital Dental, a flagship-style office in Lincoln Nebraska with 3 Doctors that provides comprehensive dentistry in a relaxing environment. The goal of the team is to create a ‘Fantastic Guest Experience’, and it is validated with over 1140 5-Star Google Reviews. The office was also nominated for the 2020 ADA Design Innovation Awards for Office Design.
Topics Discussed:
To quench your curiosity or relay your questions for our future episodes, make your way to www.dentalsuccessnetwork.com/students or dial us at 928-575-2261.
EPISODE RESOURCES
Episode: Addison Killeen: Dental Student and New Doctor Focused Series - Part 1
On today's episode, Dr. Mark Costes invites Dr. Addison Killeen to kick off a fresh segment focused on dental students and new doctors. We dive deep into Addison's personal journey in the vast world of dentistry, tracing his steps and the strategies he employed in expanding his business footprint. A compelling question from Tanner Hunt, hailing from UNLV, sets the stage for a detailed discourse on the art of distinguishing oneself in a saturated market, particularly as a budding dental professional devoid of specialized expertise. How can new dentists make their mark? Let's unravel the answers.
About Dr. Addison Killeen:
Dr. Addison Killeen is a dentist and entrepreneur in Lincoln, Nebraska. After receiving a Bachelors in Psychology from Saint Louis University in 3 years, he worked as a Special Projects Manager for Telesis, Inc. in Lincoln, Nebraska. Telesis Inc. is a business conglomerate that has entities that include a Department of Defense Contractor, Nebraska's largest Brewery, a Carbon-reduction technology investor and the restaurant group including Lazlo's and FireWorks. During his time there, he helped form corporations and do the financial management to ensure that each business cost category had maximum efficiency. He then attended the University of Nebraska College of Dentistry to earn his Doctorate in Dental Surgery.
After dental school, he was a founder of Williamsburg Dental, a DSO in the Lincoln, Nebraska area with 6 offices. He sold and exited that business in 2018 to focus on his new venture, the Dental Success Network (DSN), a close-knit community of high achieving dentists and industry experts that includes a collection of resources to help dentists become excellent clinicians, run more profitable businesses, and to improve their work-life balance. The team at DSN then created Front Office Academy, a collection of guided resources to help create amazing dental team members from rookie to rockstar with videos, homework, and virtual coaching. He also serves as a BlackBelt-level coach with the brightest minds in dentistry at the Dental Success Institute (DSI) . Dental Success Institute was founded by Dr. Mark Costes. He exclusively helps other dentists inside the Elite Practice Mastermind at DSI.
He currently practices at Capital Dental, a flagship-style office in Lincoln Nebraska with 3 Doctors that provides comprehensive dentistry in a relaxing environment. The goal of the team is to create a ‘Fantastic Guest Experience’, and it is validated with over 1140 5-Star Google Reviews. The office was also nominated for the 2020 ADA Design Innovation Awards for Office Design.
Topics Discussed:
For more insights or to channel your queries for our upcoming episodes, venture to www.dentalsuccessnetwork.com/students or ring us up at 928-575-2261.
EPISODE RESOURCES
On today's episode, we're thrilled to dive deep with a visionary in the dental financial realm, Wesley Read. From his early days at Ernst and Young LLP to managing a staggering billion dollars of client assets, Wes has consistently showcased an acute financial acumen. Now, as the mastermind behind PracticeCFO and Practice Orbit, he has channeled his expertise to serve dental practice owners in ways that profoundly reshape their financial trajectories.
Wes Read stands as the creative force behind PracticeCFO, an avant-garde financial planning and CPA firm that caters exclusively to dental practice owners. With a storied history that dates back to 2007, Wes has endeavored to empower dental professionals, offering them a toolkit to deftly navigate the intricate landscapes of taxes, 401(k), debt management, business budgets, personal financial planning, investments, and retirement planning. Not stopping there, he has expanded his vision with Practice Orbit—a groundbreaking technology platform designed to bring dental practice buyers and sellers into a digital nexus, armed with an array of tools for seamless transitions. Before founding these ventures, Wes honed his skills at Ernst and Young LLP, auditing Fortune 500 behemoths. His journey then led him to Moss Adams Wealth Advisors LLC, where he played a pivotal role in managing a colossal one billion dollars of client assets. Wes's educational roots trace back to Brigham Young University, where he secured both bachelor's and master's degrees in accounting, from programs renowned as the nation's finest.
In today's discussion, we delve into the inception of Wes's entrepreneurial journey, which paved the way for the creation of PracticeCFO and Practice Orbit. We then explore a detailed depiction of PracticeCFO's typical client, offering insights into their stage in the dental career. Additionally, we uncover the fascinating origin story of Practice Orbit, revealing the powerful motivations that spurred its establishment.
For a comprehensive insight into optimizing your dental practice's financial potential, don't miss out on visiting Wesley Read at www.practicecfo.com.
EPISODE RESOURCES
On today's episode, Dr. Mark Costes continues the special segment, "Surgical Saturdays," and welcomes two of the most gifted dental surgeons he has ever come across - Dr. Taher Dhoon and Dr. Dan Briskie. Both are the brilliant minds behind the Colorado Surgical Institute. This episode promises an in-depth dive into the world of dental surgery.
Dr. Dan Briskie: Born and raised in Flint, Michigan, Dr. Briskie's path to dentistry was influenced by his father, a pediatric dentist. After his academic journey at Detroit Mercy and a residency at Denver Health Hospital, his surgical passion became evident. Today, not only does Dr. Briskie teach surgery and digital dentistry, but he also invigorates dentists' passion for surgical procedures and helps them assimilate these into their practices. He travels nationally, teaching hands-on full arch procedures and digital workflows. More on Dr. Dan
Dr. Taher Dhoon: Recognized as the Master of Dental Implants, Dr. Dhoon has experienced the transformative power of dental implants firsthand. Beyond being a Surgical Instructor with the Colorado Surgical Institute, he also contributes as a Blackbelt Coach with the Mark Costes’ Dental Success Institute, an author, and the visionary behind The Practice Launchpad. His journey has seen him grow a thriving practice in Northern Colorado and teach dentists nationwide about business growth. Born in Utah and academically enriched in California, Dr. Dhoon has a vast educational background and a heart for community service, as evidenced by his mission trips to the Dominican Republic. More on Dr. Taher
Discussion Highlights:
For our listeners seeking to elevate their dental practices, there's no need to journey overseas. The Colorado Surgical Institute offers superior training right here in the U.S., upholding high standards of care. Discover more about how they're revolutionizing the world of dental surgery.
For more in-depth knowledge and hands-on training, check out the Colorado Surgical Institute. Your pathway to excellence in dental surgery awaits!
EPISODE RESOURCES
On today's episode, we're excited to delve into the transformative world of virtual assistants in dentistry with Dr. Justin Scott, the visionary CEO of Virtual Dental Offices.
Dr. Justin Scott is a trailblazer in the realm of dentistry, leading the pioneering virtual assistant company, Virtual Dental Offices. With his foundational background from the University of Alabama School of Dentistry and drawing inspiration from his father, a prominent dental implant specialist, Dr. Scott's career exemplifies a blend of tradition and innovation. His dedication has led to the establishment of a robust team of virtual assistants that enhance dental practice operations. Beyond this, his ingenuity extends to setting up a streamlined hiring system for VAs in the Philippines and founding Pure Dental Health, a beacon of exceptional patient care.
In our conversation, we unpack the myriad advantages of harnessing overseas talent, particularly in the context of dental practices. Dr. Scott offers an in-depth view into the unique onboarding and training processes at Virtual Dental Offices, ensuring every virtual assistant is primed for excellence. We explore the operational dynamics of VDO, understanding their meticulous screening processes and the seamless client-VA pairing methodology. Rounding off our talk, we delve into the distinctive business model that sets VDO apart in the dental industry, a testament to Dr. Scott's forward-thinking approach.
If the idea of incorporating virtual assistants into your dental practice intrigues you, dive deeper and explore the pioneering solutions by Dr. Justin Scott. Visit www.virtualdentaloffices.com and be a part of the change!
EPISODE RESOURCES
On today’s episode, Dr. Mark Costes sits down with Ryan Gross, the Marketing Expert and CEO of CMOShare. With over 15 years of marketing, brand management, and communications experience under his belt, Ryan has honed his skills with reputed names like The Walt Disney Company, numerous dental practices, and the attraction industry. His marketing acumen has consistently driven revenue growth through strategic marketing and communication. Managing multi-million-dollar budgets, Ryan has also aided dental practices in ramping up new patient acquisition and retaining existing ones. Adding to his extensive profile, Ryan is a faculty member of Dental Success Network (DSN) and Dental Success Institute (DSI). In this insightful discussion, they delve into some critical areas that every dental practice owner should heed.
The conversation kick-starts with an exploration into how the current economic atmosphere, possibly teetering on the brink of a recession, is mirroring in the analytics tracked at CMOShare for campaign effectiveness. Ryan shares his observations and delineates how the consumer confidence dip is impacting the response rates and overall efficacy of marketing campaigns.
Shifting gears, Dr. Costes and Ryan dissect the observed surge in emergency visits. They ponder on whether financial prudence amidst looming job security concerns is driving individuals to delay regular care, thus spiking emergency cases. Ryan offers his viewpoints and discusses other potential factors that might be influencing this trend.
The duo then delves into the marketing realm specific to dentistry. With a myriad of new marketers eyeing the profitable dental industry, the challenge to distinguish between credible, experienced agencies and novice upstarts making hollow promises is real. They discuss strategies on how to vet marketing agencies to ensure the employed marketing strategies are not just effective but align with the long-term vision of the dental practice.
For a deep dive into successful marketing strategies tailored for dental practices, make sure to check out Ryan Gross at https://www.mycmoshare.com. His wealth of experience and a knack for innovative marketing solutions can be the catalyst for transforming your practice’s marketing approach, ensuring a steady stream of new patient acquisition and fostering a loyal patient base.
EPISODE RESOURCES
On today's episode, Dr. Mark Costes sits down with the accomplished Carol Bowser, J.D, a seasoned workplace conflict expert with a rich history in Employment Law. Transitioning from a legal career, Carol founded Conflict Management Strategies, driven by the belief that proactive conflict resolution yields higher satisfaction than traditional legal routes. Over her 20 years in the field, Carol has assisted a wide array of employers across various industries in navigating the intricate realm of workplace conflict, sharing invaluable insights on how individuals at all levels can enhance their conflict resolution skills. With her extensive knowledge and hands-on experience, Carol brings a wealth of practical strategies to the table, making this episode a must-listen for anyone looking to foster a harmonious work environment.
In this insightful discussion, Dr. Mark Costes engages with Carol Bowser, delving into the heart of workplace conflicts and the methodologies of resolving them, particularly when parties harbor diverging viewpoints on justice or fairness within the organization. They explore the proactive measures that can be put in place to prevent conflicts, especially in environments with large employee groups. The discussion furthers into strategies for rapid resolution when disputes inevitably occur, aiming to foster a harmonious workplace environment. A notable point of discussion is the threshold at which mediated disputes escalate to legal cases, and what preventative steps could be taken to avert such escalation. This conversation is especially pertinent to dental office employers as they navigate through performance or cultural issues with employees belonging to protected categories. Carol provides valuable guidance on ensuring that any reprimanding or termination actions taken are within legal and ethical standards, reflecting her extensive experience in employment law and conflict management. This episode is a reservoir of knowledge for employers seeking to enhance their conflict resolution aptitudes while adhering to legal frameworks, ensuring a conducive and respectful work environment for all.
To learn more about Carol Bowser and how to equip yourself or your organization with effective conflict management strategies, visit her website at www.conflictmanagementstrategies.com.
EPISODE RESOURCES
On today's episode, we are thrilled to have Steve Steinbrunner with us, a seasoned professional with a rich 25-year history in the dental business realm, now making significant strides at Provide, a forerunner in dental industry finance. With a past filled with distinguished roles at Patterson Dental Supply and Henry Schein Dental, Steve’s journey is as enlightening as it is inspiring. We delve into what sets Provide apart in a sea of financial firms, the captivating journey of Steve into the dental domain, and the present-day fiscal panorama for aspiring dentists eyeing a startup, an acquisition, or a spatial augmentation.
In the heart of our discussion, Steve reveals the distinctive essence of Provide in comparison to other giants in the industry he has associated with over the years. The conversation unfolds the unique approaches that underpin Provide’s success, encapsulating how it has remarkably garnered a substantial share of the dental demographic. The bespoke and streamlined process of working with Provide forms the crux of our conversation, showcasing a seamless journey for dentists seeking financial backing for their ventures. Moreover, the discussion meanders through the dynamics of operating without a physical location, a characteristic that sets Provide apart, and how this virtual model stacks up against other large-scale firms in fostering trust and engagement.
The narrative takes a nostalgic turn as Steve reminisces about his enthralling journey into the dental realm, a path laden with learning, growth, and an unwavering passion for dental practice profitability. As we navigate through the current financial landscape, Steve lends invaluable insights for dentists on the brink of initiating a startup, mulling over an acquisition, or envisaging an addition to their existing space. The fiscal considerations and the quest for a trustworthy lender form a crucial part of this dialogue, offering a lucid understanding of the financial horizon awaiting aspiring dental entrepreneurs.
Engrossed by the conversation and need a financial ally for your dental venture? Reach out to Steve at https://www.getprovide.com/start/stevesteinbrunner and take the first step toward realizing your dental aspirations. And if you haven’t had enough, make sure to tune in for more insightful discussions on our next episode!
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