Today's episode is from a recent lecture Dr. Costes gave at the Polaris and DSI “Scaling from Clinician to CEO Summit” in Denver, Co. Dr. Costes discussed picking an associate candidate based on the Humble, Hungry, Smart framework. He reviews how to utilize the competency hierarchy to understand the physiological mindset of different learning stages of associates and team members. And why owner docs should consider mentoring associates not just clinically but also on the business side of ownership and the lasting impact it will have on them as individuals and the dental industry.
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On today's show, Dr. Eric Franom and Dr. Mark Costes discuss how Eric was able to exit his stressful practice ownership and use the funds from the sale to make uncommon investments that make him uncommon returns. Eric shares how he is able to invest in a variety of highly diverse deals, and what he focuses on in each deal to make sure that it leads to a successful return.
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There’s more to oral health and cavity prevention than just brushing and flossing. Today’s podcast guest talks to Dr. Mark Costes about fixing the problem at its source. Dr. V. Kim Kutsch shares his expertise in dental caries and how to manage it as a whole person disease through a Caries Risk Management approach. He also speaks on how his range of CariFree pH elevated products prevent cavities through remineralization.
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Today's guest is Brian Mills, the owner and founder of ROAM Commercial Realty. Brian and Mark discuss the ways to salvage practice acquisition deals if the landlord and leasing broker are not working on negotiations. They touch on the counter-intuitive tip to renew your lease as long as possible if you are looking to sell your practice and the red flags to look out for when you are starting negotiations.
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Today's episode is a lecture from the Scaling from Clinician to CEO Summit co-hosted by Polaris and DSI in Denver, Co, earlier this month. In this lecture, Dr. Costes talks about culture in multiple practice ownership, the obvious and hidden costs of employee turnover, leadership and accountability, and the importance of creating your company’s values and ethos. Tune in to hear how to take a leadership baseline and the objective way to gauge your practice culture.
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On today’s show, we are featuring Mark Johnson the founder of StudentLoansRX. Dr. Costes and Mark spoke about the two best student loan repayment options available under the Income-Driven Repayment Program; Ray As You Earn and Revised Pay As You Earn. Mark explains the Tax Bomb Strategy and why it’s not ideal for young dentists. They close the interview with a discussion about the recommended strategy of when and how to start thinking about retirement.
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On today’s show, we are featuring a repeat guest, Paul Edwards, with CEDR HR Solutions. Tune in to hear the entrepreneurial evolution of Paul and how he was able to build CEDR into a company with an outstanding reputation and very high integrity. You’ll hear why a plug-and-play handbook is not always in compliance, how guidance with small issues can save you problems down the road, and where to hear the most relatable HR stories and solutions; Paul's new podcast “What The Hell Just Happened.”
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Today’s episode is the second half of a lecture by Dr. Mark Costes from the recent Scaling from Clinician to CEO summit hosted by Polaris and DSI in Denver, Colorado. In this lecture, Dr. Costes discusses the power of knowing your baseline and how to utilize the AIPPE framework. He reviews how to gauge your current practice phase level and how that ties into your belt classification.
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Today’s episode is the first half of a lecture presented by Dr. Mark Costes from the recent Scaling from Clinician to CEO summit hosted by Polaris and DSI in Denver, Colorado. In this lecture, Dr. Costes discusses his evolution from a team-based practice with no org chart to a systemized practice. He reviews the protocols and frameworks he implemented to improve efficiencies and remove himself as the bottleneck in the business.
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A virtual concept in conducting dental consultations is changing the game and streamlining front office workflow. But it is not just teledentistry, as Joe Chickerillo would attest to. Imagine automating responses to new leads through video funnels tied in with your marketing channels. Check this out if you want to maximize new patients, reduce barriers to entry and double your case acceptance average.
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Dr. Mark Costes joins Dr. Steven Wingfield and Dr. Aman Kaur in a panel moderated by Brian Colao at the recent Dental Whale Summit in Las Vegas. They tackle DSO-specific issues on scaling group practices such as how it can be a revenue drain, top-line revenue vs. EBITDA as practice valuation metric, common group practice mistakes, and revenue cycle management, among others.
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In the conclusion of this two-part episode, Dr. Mark Costes gets into a case study of how DSI elevated a Mastermind member to Black Belt level without having to produce more dentistry. This, he achieved, by establishing financial baselines, setting ideal expense ratios, recapturing potential revenue, and correcting inefficiencies in the business.
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What does it take to have an elite practice? Dr. Mark Costes breaks down the blueprint in terms of foundation, systemization, patient experience, patient acquisition, human resources, and overhead and cash flow control. In this two-part episode, he fills the business education void in dental school with a crash course on practice management on steroids.
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If you think workplace culture seems too subjective to measure, Dr. Mark Costes’ recent talk at the Dental Whale Summit belies that. Using core values as indicators of your culture’s strength, he zeroes in on how team members can embody these foundational principles. He also touches on a win-win performance management system where everyone contributes to your overarching purpose.
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The shortage in the dental workforce is just one of the many challenges facing the industry today. It is amid this labor crisis, exacerbated by the pandemic, that leadership all the more has to be demonstrated. Speaking at the recent Dental Whale Summit in Las Vegas, Nevada, Dr. Mark Costes walks us through the essentials of effective people-centric leadership critical to employee retention.
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Is ownership the appropriate natural progression after associateship? Dr. Mark Costes knows this subject only too well, having worn both hats and having walked in both shoes. Here he breaks down the pros and the cons of being an owner versus being an associate from all perspectives. He also glosses on the financial impact of inefficiencies in dental practices and why taking on a business debt actually makes sound business sense.
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Without lead measures, you won’t have targets that are predictive of future results. These Wildly Important Goals or WIGs allow corrective action, says Dr. Mark Costes, from this Mastermind meeting. He also cites the need for calm and constructive dialogues with employees that require correction while giving feedback on how to improve performance with a definitive plan in place.
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Having uncomfortable conversations. Letting someone go. Soliciting team feedback. Building a buy-in process. Co-authorship of systems and protocols. These are just some of the difficult tasks that are incumbent upon a leader. Dr. Mark Costes identifies the mandatories and explains how leadership is the glue that holds it all together.
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Is your admin team bogged down by time-consuming tasks such as insurance verifications, insurance A/R and billing, claim submission and follow up, or insurance payment posting? With the workforce crisis upon us, your practice may be short staffed and may benefit from outsourcing to dental insurance experts. Today’s podcast guest, Amanda DeMoura, elucidates us on how a behind-the-scenes extension to your practice can work in your favor.
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If the Bible has conquest, war, famine and death as the Four Horsemen of the Apocalypse, dental career dissatisfaction has its own version. In this episode culled from last year’s Dental Success Summit, Dr. Mark Costes cites chronic stress, isolation, hedonic adaptation and negativity bias as the Four Horsemen that make dentists one unhappy lot.
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A concierge service for your practice financing needs? Why not? Today, Jason Householder speaks of LenDR Group Consulting’s ability to connect the right lending partner with the specific needs of your practice. Much like a “match.com” for dentists and banks, they do all the high-level stress tests, application paperwork and analytical work to match your loan with the right financing option to suit your business goals.
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